FAQs-Help Center

Orders may be canceled within 2 hours of placement for a full refund.

To request a cancellation or modification, please contact our support team at contact@aquacurve.com and include your order number.

Once an order has been processed or shipped, it can no longer be canceled or modified.

For the full terms that apply to order placement, cancellations, and use of this website, please review our Terms of Service.

If your order has already shipped, you may request a return after delivery according to our Return Policy.

After placing an order, you will receive an order confirmation email containing your order number and purchase details.

If you do not receive the confirmation email within 10 minutes, please check your spam folder or contact our support team at contact@aquacurve.com.

Yes. Multiple products can be added to the cart and purchased in a single order during checkout.

AquaCurve loungers are made from HDPS (High Density Polystyrene), a durable material designed for outdoor and poolside use.

HDPS is resistant to water exposure, pool chemicals, and outdoor weather conditions, making it suitable for use in shallow pools, patios, and other outdoor environments.

The material provides structural stability while remaining lightweight enough for convenient handling and placement.

For detailed specifications such as dimensions, weight capacity, and product weight, please refer to the product description on each product page.

Yes. AquaCurve loungers are designed for use in chlorinated swimming pools.

We recommend allowing pool chemicals to fully circulate after being added to the water before placing the lounger in the pool. This helps maintain the appearance of the product surface.

Some AquaCurve loungers are fully assembled and ready to use out of the box, while other models require simple assembly.

For models that require assembly:

• The estimated assembly time is approximately 30 minutes.
  
• Assembly instructions are included in the product packaging.
  
• Customers can also contact our support team to request an installation video guide.
  

Please refer to the product page of each model to confirm whether assembly is required.

If you need assistance, you can contact our support team at contact@aquacurve.com.

We currently ship within the United States.

We do not ship to:

• Alaska
  
• Hawaii
  
• Puerto Rico
  
• APO/FPO military addresses

Orders are processed within 1 business day after payment confirmation.

Delivery time is 1–4 business days within the continental United States.

Delivery time may vary due to carrier delays, weather conditions, or other logistics factors.

After your order is shipped, you will receive a shipping confirmation email containing a tracking number.

You can track your shipment using the Order Tracking page on our website.

Tracking information becomes available once the carrier updates the shipment status.

We offer a 30-day return policy.

To be eligible for a return:

• The return request must be submitted within 30 days of delivery
  
• The item must be unused and in its original condition
  
• The item must be returned in the original packaging
  

Returns must be approved before shipping the item back.

To request a return, contact our support team at:

contact@aquacurve.com

Please include:

• Your order number
  
• The reason for return
  
• Photos of the item if it is damaged
  

Our support team will provide return instructions after reviewing the request.

Yes. AquaCurve products come with a 2-year limited warranty that covers manufacturing defects under normal use.

If your product arrives damaged or develops a defect during the warranty period, please contact our support team and provide your order number and photos of the issue. Our team will review the case and assist with the appropriate solution.

For full warranty terms and coverage details, please visit our Warranty page.

If you need assistance, you can contact us at contact@aquacurve.com.

If you need assistance, please contact our support team at:

contact@aquacurve.com

Customer inquiries are reviewed during business hours and responses are typically provided within 1 business day.

We currently accept PayPal as our available payment method. PayPal may also allow customers to pay using linked debit cards or credit cards, depending on PayPal account settings and eligibility. For more details, please review our Payment Policy.

Yes. Payments are processed securely through PayPal. AquaCurve does not manually store or process your card details on our website. For more details, please review our Payment Policy.