Shipping policy

1. Free Shipping

We offer FREE standard shipping on all orders shipped within the contiguous United States.
No minimum purchase is required.

Shipping fees are not taxable, and no additional handling fees will be charged.

2. Shipping Destinations

At this time, we only ship within the United States, excluding the following locations:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. Virgin Islands
  • Guam
  • American Samoa
  • Other U.S. offshore or remote islands

We do NOT ship to:

  • P.O. Boxes
  • APO / FPO / DPO (U.S. military addresses)
  • Freight forwarders or international forwarding addresses

Orders placed with unsupported addresses will be cancelled and fully refunded.

3. Order Processing Time

  • Order processing time: 0–1 business day
  • Orders are processed Monday–Friday (excluding U.S. federal holidays)
  • Orders placed on weekends or holidays will be processed on the next business day

4. Shipping Time & Delivery Estimate

  • Shipping time: 1–3 business days
  • Estimated total delivery time: 1–4 business days
    (Order processing time + shipping time)

Delivery times may be affected by weather conditions, carrier delays, or peak sales seasons.

5. Shipping Carrier

All orders are shipped from U.S. domestic warehouses via FedEx.

We automatically select the warehouse closest to your delivery address to ensure fast and reliable delivery.

6. Warehouses

We operate multiple fulfillment warehouses across the United States.
Orders will be shipped from the nearest available warehouse based on inventory availability and destination address.

7. Shipping Holidays & Delays

FedEx does not pick up or deliver packages on U.S. federal holidays.
If an order is placed on or immediately before a holiday, order processing and shipping will resume on the next business day, and delivery estimates will be extended accordingly.

The following holidays may affect shipping timelines:

  • New Year’s Day
  • Easter Sunday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Please note that shipping timelines are calculated in business days only and do not include weekends or holidays.

8. Shipment Notifications & Tracking

Once your order ships, you will receive a shipping confirmation email containing your FedEx tracking number.

  • You can track your shipment:
  • Via the tracking link in the email

Or by contacting our customer support team

If you have not received a shipping confirmation email within 3 business days after placing your order, please contact us.

9. Multiple Packages

Depending on product size or order quantity, your order may be shipped in multiple packages.
In this case, multiple tracking numbers may be provided.

10. Taxes & Duties

  • Sales Tax
    At this time, we do not collect U.S. sales tax because we have not yet reached the tax collection threshold in the states where we ship. If tax collection becomes required in the future, any applicable sales tax will be calculated and displayed at checkout before you complete your purchase.
  • Shipping Fees
    Shipping is free. No sales tax is currently charged on shipping fees.
  • Customs & Import Duties
    For orders shipped within the United States, there are no customs or import duties.
    Customers will not be charged additional fees upon delivery.

You can shop with confidence knowing there are no hidden charges.

11. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us within 2 hours of placing your order.

  • Orders that have already been shipped cannot be cancelled
  • Shipped orders must follow our Return Policy

12. Lost or Stolen Packages

We are not responsible for packages marked as “Delivered” by FedEx but not received.

If your tracking status shows “Delivered” but you cannot locate your package:

  • Please check with neighbors or building management
  • Contact FedEx directly for delivery verification

If you need assistance, our support team will be happy to help where possible.

13. Customer Support

If you have any questions regarding shipping or delivery status, please contact us:

Email: contact@aquacurve.com

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (PT)

Please include your order number for faster assistance.